How eHealthApp Helps Brokers
eHealthApp's competitive capabilities help brokers produce a competitive edge so they are better equipped to retain current business while increasing the rate of winning new business
by being a ...
Best Fit Broker
Agency-Brand Portal
It all starts with the agency-branded portal to establish and maintain your firm’s identity …
… even on a Sponsored plan.
Establish your agency’s identity even more by adding on eHealthApp’s:
Identity Package
White-label your portal’s URL
URL portal is configured to run your domain
Custom built theme
Customize portals color scheme and button style
… so it looks and feels like an extension of your website!
Easily and quickly collect Personal Health Questionnaires (PHQs)
PHQs = Money
when you are a Best Fit Broker
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Clone and Go
Seasoned eHealthApp brokers can create a group, upload the employees and launch the collection process in less than 90 seconds!
Brokers have been able to collect PHQs within 48 hours on groups with 20+ lives with our unique process.
Cloning groups into existence
Every portal comes with at least one template group. An unlimited amount template groups can be created for specific producers, account managers, geographic regions, etc.
Clone new groups into existence from a template, and all preconfigured settings – Custom Home Page, a test user, assigned agent, Custom Email Template set, and more – will be copied over.
The new group can be even more fine-tuned on a group by group basis.
Easily create each employees’ individual accounts by uploading the employee roaster with the file import capability.
eHealthApp’s approach to collecting PHQs is different and superior to our competitors
Instead of sending out a link to HR or the owner and allowing employees to self register …
… brokers gather email addresses upfront, create all the employees accounts, and launch the email campaign …
… making the collection process much faster, smoother, efficient and effective …
… due to the daily email reminders, Custom Home Page and the ability to monitor each employee’s progress.
eHealthApp offers the self-registration approach; however we strongly suggeset against it.
Daily Email Reminders
Setting the Application Due Date feature launches the Welcome emails to all employees.
Subsequent daily email reminders are sent each morning to all employees who are not complete with filling out and signing their person health questionnaire.
Custom Email Templates
Email Template sets are completely customizable!
- Set emails to be sent from one or more of your agency’s email addresses
- Email content is complete customizable
- Include videos and links in your emails
- Unlimited amount of custom email templates enables brokers to create different sets for specific producers, groups, or account managers
Benefits of Custom Email Templates:
- Reduces likelihood of employees thinking the emails are spam or phishing attacks
- Bounces and out-of-office notifications are sent to agency’s email sender, so you know when emails need to be updated
* Bilingual (English / Spanish) email templates are available, including on Sponsored plans. *
The Magic Link
When an employee clicks the link in the email reminders, their login information is automatically populated on sign in page.
All they have to do is push the login button – helping minimize coordinations over lost and forgotten login credentials.
Custom Home Page
A Custom Home Page – similar to landing page – is the first thing and employee sees when they log in.
Every portal has a standard, pre-built custom home page that brokers can complete customize for each group.
Some brokers use the Custom Home Page to cross-market supplemental offers.
Fully Multilingual
Using our integrated Google Translate technology, all portals are fully multilingual with 100+ languages …
... even the personal health questionnaire!
Bilingual (English / Spanish) email templates are available across all plans.
Monitor Health Application Progress
- Track the status of each employee with the “Application Status” column
- Know the last time an employee logged in with the “Last Modified” column
The Single Application Approach
Does brokers like when their clients claims are denied?
Of course not!
And, neither do we…
people get through process relatively easily and left with a good impression of your firm and working with you, meanwhile your account exec doesn’t have to work as hard
Transparency – assured that all the underwriters are using the exact same information, collected at the same time the same way, helps you assess and negotiate with the underwriters where need be
Analytics and Being a Best Fit Broker
Risk mitigation is not an annual event
Health Census Workbook
Combination of individual app with the analytical capabilities help prevent surprises and protect your good name
The reason we have one app and the reason carriers have agreed to accept it…
#1 – legal addendum – the different firms that need something specific, have something specific and therefore they feel like their brand and identity is protected
#2 – to everyone’s benefit (you, employee, employer, carrier, underwriter) the single app ensures transparency because the questions that are asked are the questions answered which are the answers that are underwritten. All underwriters know that all underwriters from different companies are looking at the same set of information and so is the broker
With eha any entities that are outliers with their quotes, the broker can focus on them drill in if desired why they are an outlier. The broker knows that something was not revealed to one carrier while not revealed to another.
Story about how one broker had a group everyone declined due to health risk because of one person with one drug that was really expensive. One TPA however was able to further investigate and found a substitute drug option that it cost effective to offer health underwritten level-funded plan. Rather than simply blinding accepting the good news, the broker was able to find out why a plan was even offered – new it wasn’t a case of “whoops we missed something” and turns into failure to disclose
#3 – with everyone else every underwriter is effectively underwriting a slightly different group, because they are underwriting a different group there is a possibility the winning carrier is accidentally being adversely selected against. The wining carrier may not have had something revealed and therefore mispriced the quote. Best case is an unexpectedly large renewal. Worst case is a claim denied due to failure to disclosure. In either case these are rather unwelcome surprises to the employees, employer, broker, carrier, etc.
#4 – mitigating the number of surprises demonstrates the value you are brining to your clients objectively, takes care of your client and by gathering the PHQs with an approach with a single app and the way we do it is enabling you to do this: be BFB, establish identity of being competent and capable, avoid surprises
minimize surprises
get ahead of renewals – take out to quote mid year – prepare owners for what is coming
High level de-identified chart that you can print off to explain why quotes are what they are and why you suggest the carrier you are.
Health Census History
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Submitting for Quotes
Submitting PHQs within eHealthApp for quote requests is quick, easy and secure!
Once all the PHQs have been collected, simply submit them to all the desired entities at once (carriers, TPAs, general agencies, PEOs, etc.) by checking their names. (Show Carriers – Health page)
Each quoting entity has their own portal, so there is no need to download and send applications via encrypted email. Brokers have the ability to attach other documents like paper applications, claims data and more when submitting to underwriting entities.
By submitting through eHealthApp, brokers are able to see when the receiving entities have downloaded the quoting package.
When a group is enrolled with one of eHealthApp’s sponsoring entities, the PEPMs will be waived from your invoice or not counted towards the first 150 applicants.
We at eHealthApp are more than happy to introduce you to any entity you would like – drop a note to support.
If there is any entity you would like to submit to through eHealthApp that is not available in your portal, send a note to support. They may already be on eHealthApp and we can easily make that entity available.
If the entity is not on eHealthApp, we will invite them to join at not cost to them or you!
Many entities are more than willing to get on board with eHealthApp for access to the Health Census Analytics report, which makes their job much easier.
Our carrier approach helps brokers become a Best Fit Broker. With the ability to quote across different entities and working off a single application, results in reduced costs for everyone involved while providing better customer service – multiple options for clients to pick from with a quicker turn around time and avoid failure to disclose issues.